At SCORCHINO, we want you to be confident in every purchase. We carefully inspect and package our products before they are dispatched. However, if there is an issue with your order, we are committed to making the process as fair and straightforward as possible.
This Returns & Refund Policy explains when and how you may request a return, exchange, or refund for products purchased from SCORCHINO.
1. Return Period
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unworn and unused.
- Be in its original condition.
- Be free from stains, odors, makeup, perfume, washing, alterations, or other signs of use.
- Have all original tags and labels attached.
- Be returned in its original packaging where applicable.
- Include valid proof of purchase or your order information.
Items that do not meet these requirements may be refused or may qualify only for a partial refund at SCORCHINO’s discretion.
2. Items That Cannot Be Returned
For hygiene, customization, and product-specific reasons, the following items are generally not eligible for return:
- Personalized or customized products.
- Items that have been altered at the customer’s request.
- Items that have been worn, washed, damaged, or otherwise used.
- Items with removed or damaged tags or labels.
- Items purchased as final sale or clearly marked non-returnable.
- Gift cards or other non-physical products, where applicable.
If you are unsure whether your item qualifies for a return, please contact us before sending it back.
3. Damaged, Defective, or Incorrect Items
We take responsibility for products that arrive damaged, defective, or different from what you ordered.
If you receive an incorrect or defective item, please contact SCORCHINO within 48 hours of delivery and provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the problem.
- Photographs of the packaging if the package arrived visibly damaged.
After reviewing the issue, we may offer a replacement, exchange, repair where applicable, or refund.
Please do not return a damaged or defective item without contacting us first.
4. Size & Fit
Customers are responsible for selecting the appropriate size before placing an order.
We strongly recommend reviewing the size guide provided on the product page before purchasing.
A return or exchange due solely to an incorrect size selected by the customer may be accepted at SCORCHINO’s discretion, provided the item meets all return conditions.
Any applicable return shipping or delivery costs may be the customer’s responsibility.
5. How to Request a Return
To request a return, contact us at [SCORCHINO Customer Service Email] within 14 days of receiving your order.
Please include:
Subject: Return Request – [Order Number]
- Full name
- Order number
- Product name
- Reason for the return
- Photos, where applicable
Our team will review your request and provide further instructions if your return is approved.
Do not send items back to SCORCHINO without receiving return instructions from our team.
6. Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or declined.
If approved, the refund will be issued to the original payment method, where possible.
Please allow reasonable processing time for your payment provider or financial institution to complete the transaction. The time required for the refund to appear in your account may vary depending on the payment method used.
SCORCHINO is not responsible for delays caused by banks, payment providers, or other third-party financial institutions.
7. Shipping & Delivery Costs
Original shipping or delivery fees are generally non-refundable, unless the return is due to an error on the part of SCORCHINO or the product was confirmed to be defective.
If you are returning an item because you changed your mind, selected the wrong size, or otherwise no longer want the product, you may be responsible for the return shipping or delivery costs.
Where applicable, return shipping costs may be deducted from your refund.
8. Exchanges
We may offer exchanges for eligible items, subject to availability.
If the requested replacement size, color, or product is unavailable, SCORCHINO may offer an alternative solution, such as a refund or store credit.
Items must meet all return requirements before an exchange can be approved.
9. Sale & Promotional Items
Products purchased during sales, promotions, clearance events, or special offers may be subject to different return conditions.
Unless otherwise stated on the product page or at the time of purchase, sale or promotional items may be exchange-only or final sale.
Please review the specific terms displayed when purchasing a promotional item.
10. Gift Purchases
If an eligible item was purchased as a gift, the recipient may request a return or exchange in accordance with this policy.
Refunds will generally be issued to the original payment method used for the purchase.
Where appropriate, SCORCHINO may provide store credit instead of refunding the original purchaser.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible.
Orders that have already been processed, dispatched, or handed over to a delivery service may not be cancellable.
If an order cannot be cancelled because it has already been dispatched, you may need to follow the applicable return procedure after delivery.
12. Returned Items That Do Not Qualify
SCORCHINO reserves the right to reject a return if the item:
- Has been worn or washed.
- Has been altered or damaged by the customer.
- Has stains, odors, makeup, perfume, or other signs of use.
- Is missing original tags or labels.
- Is returned outside the applicable return period.
- Does not meet the requirements outlined in this policy.
If a return is rejected, the customer may be responsible for the cost of having the item returned to them.
13. Return Shipping Responsibility
Unless the return is caused by an error made by SCORCHINO or a confirmed product defect, the customer may be responsible for the cost of returning the item.
We recommend using a reliable and trackable delivery service when returning an item. SCORCHINO cannot guarantee responsibility for items that are lost or damaged while being returned by the customer.
14. International Orders
For international purchases, customers may be responsible for applicable return shipping costs, customs charges, duties, taxes, or other fees associated with returning an order.
Additional return conditions may apply depending on the destination country.
15. Store Credit
Where applicable, SCORCHINO may offer store credit instead of a monetary refund.
Store credit may be subject to specific terms communicated to the customer at the time it is issued.
16. Contact Us
If you have questions about a return, refund, exchange, or your order, please contact SCORCHINO:
Customer Support
Call: +233 20 912 6486
WhatsApp: +233 20 912 6486
Email: support@scorchino.com
Website: scorchino.com
For the Returns & Refund Policy, you can use:
Contact SCORCHINO Customer Service
Call: +233 20 912 6489
WhatsApp: +233 20 912 6489
Email: support@scorchino.com
Our customer service team will be happy to assist you.