SCORCHINO Privacy Policy

SCORCHINO respects your privacy and is committed to protecting the personal information you provide when you visit our website, place an order, contact us, or interact with our brand.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices you have regarding your personal information.

By using scorchino.com, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

SCORCHINO is a fashion and apparel brand providing clothing and related products to customers through our online platform.

Website: scorchino.com
Email: support@scorchino.com
Call: +233 20 912 6486
WhatsApp: +233 20 912 6489

For privacy-related questions or requests, please contact us using the details above.

2. Information We Collect

When you interact with SCORCHINO, we may collect information that is necessary to provide our products and services.

This may include:

Information You Provide Directly

• Full name
• Telephone number
• WhatsApp number, where provided
• Email address
• Billing and delivery address
• Order and purchase information
• Product preferences and sizing information
• Information you provide when contacting customer service
• Information provided when creating an account
• Information submitted through website forms
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website
• General website usage information

This information may be used to improve website performance, security, functionality, and customer experience.

3. How We Use Your Information

SCORCHINO may use your information to:

• Process and fulfill your orders.
• Confirm and communicate about your purchases.
• Arrange delivery of your products.
• Provide customer support.
• Process returns, exchanges, and refunds.
• Respond to questions and inquiries.
• Manage customer accounts.
• Improve our website, products, and services.
• Prevent fraud, misuse, and unauthorized activity.
• Maintain website security.
• Send important service-related communications.
• Send marketing communications where you have provided appropriate consent.
• Comply with applicable legal and regulatory requirements.

We will only use your personal information for legitimate business purposes and in accordance with applicable privacy and data-protection requirements.

4. Payment Information

When you make a purchase through SCORCHINO, your payment may be processed by a third-party payment provider.

Depending on the payment method available on our website, payment providers may process information necessary to complete your transaction.

SCORCHINO does not intend to store complete payment-card information on its own website unless specifically required and lawfully permitted.

Payment information may be subject to the privacy policies and security practices of the relevant payment provider.

5. Delivery Information

To fulfill your order, we may provide necessary information to delivery companies, couriers, or other logistics providers.

This information may include your:

• Name
• Telephone number
• Delivery address
• Order details

We only provide information reasonably necessary to complete the delivery or related service.

6. WhatsApp and Telephone Communication

If you contact SCORCHINO through WhatsApp or telephone, we may use the information you provide to respond to your inquiry, assist with your order, provide customer support, or resolve an issue.

Our official customer-service contacts are:

Call: +233 20 912 6486
WhatsApp: +233 20 912 6489

WhatsApp communications are also subject to WhatsApp’s own privacy practices and policies.

7. Cookies

SCORCHINO may use cookies and similar technologies to improve your experience on our website.

Cookies may help us:

• Keep items in your shopping cart.
• Remember certain preferences.
• Understand how visitors use our website.
• Improve website performance.
• Maintain website security.
• Support website functionality.
• Measure the effectiveness of our marketing where applicable.

Some cookies may be placed by third-party services that provide functionality, analytics, payment processing, advertising, or other services to our website.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

8. Third-Party Services

SCORCHINO may use third-party services to help operate our website and business.

These may include services for:

• Payment processing
• Website hosting
• Website analytics
• Security
• Customer communication
• Delivery and logistics
• Marketing
• Social media integration

These third parties may process information according to their own privacy policies and applicable laws.

Where appropriate, SCORCHINO takes reasonable steps to work with service providers that maintain appropriate safeguards for personal information.

9. Social Media and Embedded Content

Our website may contain links, buttons, feeds, or embedded content from third-party platforms such as social media websites.

When you interact with third-party content, those platforms may collect information about your activity according to their own privacy policies.

SCORCHINO does not control the privacy practices of third-party platforms.

We encourage you to review the privacy policies of any third-party service you use through our website.

10. Who We Share Your Information With

SCORCHINO does not sell your personal information to third parties.

We may share necessary information with trusted service providers when required to operate our business, including:

• Payment providers
• Delivery and logistics providers
• Website hosting and technical providers
• Website security and fraud-prevention services
• Customer-support services
• Marketing or analytics providers, where applicable
• Professional advisers where necessary
• Government authorities or law-enforcement agencies where legally required

We only seek to share information that is reasonably necessary for the relevant purpose.

11. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Certain information may need to be retained for longer periods to:

• Complete transactions.
• Maintain business and financial records.
• Handle returns, refunds, and customer-service matters.
• Resolve disputes.
• Prevent fraud.
• Meet legal, tax, accounting, or regulatory obligations.
• Protect our legal rights.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it.

12. How We Protect Your Information

SCORCHINO takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account information, passwords, and devices.

13. Your Privacy Rights

Subject to applicable law, you may have rights regarding the personal information SCORCHINO holds about you.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Object to or restrict certain processing activities where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your personal information is being used.

Some information may need to be retained where SCORCHINO has a legitimate or legal obligation to do so.

To make a privacy request, contact us at:

support@scorchino.com

14. Marketing Communications

Where applicable, SCORCHINO may send promotional communications about new collections, products, offers, campaigns, or other brand updates.

You may choose not to receive marketing communications by using the unsubscribe option provided in an applicable marketing message or by contacting us directly.

You will still receive essential communications relating to orders, payments, deliveries, returns, refunds, security, or other services you have requested.

15. Children’s Privacy

SCORCHINO’s website is intended for general customers and is not specifically directed at children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

16. External Links

Our website may contain links to websites or services operated by third parties.

SCORCHINO is not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

17. Changes to This Privacy Policy

SCORCHINO may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the Effective Date shown at the top of this policy.

We encourage customers to review this page periodically to stay informed about how we protect personal information.

18. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way SCORCHINO handles your personal information, please contact us:

SCORCHINO
🌐 Website: scorchino.com
📧 Email: support@scorchino.com
📞 Call: +233 20 912 6486
💬 WhatsApp: +233 20 912 6489

SCORCHINO — Built for the Bold.